Product Description
Q-switched Pulse 1064nm Fiber YAG Laser Source
Model:
20W RFL-20QS
20W RFL-P20QE
30W RFL-P30QS
30W RFL-P30Q
50W RFL-P50QB
100W RFL-P100Q
Wavelength: 1064nm
Application: Fiber YAG Laser Marking Machine
Main Features
Alternative to semiconductor laser
Excellent pulse power/energy stability
Compact structure, small volume
Low cost solution ,also with high peak power
Beam quality optimized in application
General 25-pin interface
High reliability and long service life
Typical Applications
Ceramic, plastic keys, metal and non-metallic material marking
Precision machining and cutting
Graphic engraving
Special materials processing, etc
Product Feature
Frequency Range:1KHZ~1000KHZ
Operating modes:pulse
Adjustable Pulse Width:2ns~250ns
Maximum peak power covers the entire whole frequency range
Laser output reflection isolation
Design of High reliability/repetitive/stability
Design of Air cooling system
Controlling method of DB25 interface
After Sales Service
Laser maintenance after-sales service program
1. Service overview
For the use of laser equipment faults and maintenance needs, we provide professional after-sales service, including
troubleshooting and analysis, equipment maintenance, spare parts replacement and other content. We are committed to providing our customers with high quality maintenance services to ensure the normal operation of equipment, reduce downtime and increase productivity.
2. Service process
2.1 Repair
· Customers report repair o to our after-sales service team by phone, mail or online system
· Our after-sales service team will confirm the fault information and record it in the after-sales service system.
2.2 Troubleshooting and Analysis
· According to the fault description provided by the customer, our after-sales service team will preliminarily judge the possible causes of the fault according to the experience and provide preliminary solutions.
· If necessary, we will arrange engineers to go to the site for troubleshooting, and take appropriate test methods and tools to further determine the cause of the failure.
2.3 Maintenance plan provided
· After determining the cause of the failure, our engineers will provide a detailed repair plan, including the required spare
parts, the required tools and the time required for repair.
· We will fully communicate with customers to ensure that the maintenance plan meets the needs of customers, and negotiate to determine the maintenance time.
2.4 Maintenance Execution
· After the customer confirms the maintenance plan, we will arrange professional engineers to go to the site for equipment
maintenance.
· Our engineerswill carry out maintenance according to the requirements of the maintenance plan to ensure that the normal operation of the equipment is restored in the shortest time.
2.5 Reports and records
· After the repair is completed, we will provide a repair report, including the repair process, the replacement parts and the
specific repair time.
· Specific maintenance records will be stored in the after-sales service system for customers' reference and inquiry.
2.6 Customer Evaluation
· After the repair is completed, we will ask the customer for a satisfaction evaluation to further optimize our service quality.
3. After-sales service guarantee
3.1 Quick Response
We will contact the customer within 2 hours after the repair, confirm the fault situation and provide a preliminary solution.
3.2 Professional engineer team
We have an experienced team of engineers, familiar with all types of laser equipment, can quickly and accurately troubleshoot and repair, to ensure the quality of service.
3.3 High-quality spare parts supply
We have established long-term relationships with several spare parts suppliers and are able to provide high quality, original
factory certified spare parts to ensure maintenance quality and equipment performance.
3.4 After-sales service system support
We have established a perfect after-sales service system, including fault records, maintenance reports, spare parts inventory and other functions, to provide data support and effective management for after-sales service.
FAQ
1. What are the payment terms of payment?
Usually, we accept T/T, PayPal, Western Union. You can select the terms of payment which is more convenient for you.
2. What about the lead time?
Usually, if there's stock, we ship the goods within 5-7 working days after the deposit is confirmed. If it is out of stock, the lead time depends.
3. How about the shipping?
When the package is small, we will deliver the goods via international Express like FedEx , DHL,TNT and UPS and so on. Door to door delivery service will be provided; while the goods have high weight and volume, we suggest using air or sea shipment.
4. Can you do OEM for us?
Yes. if there is a certain order quantity, we can do OEM including printing, logo, and customized model for you.
5. What are the advantages of your products?
A. Good quality and competitive prices
B. Strict quality control during production process.
C. Professional operations in processes of production, sales, assembling, packaging and shipping
D. Good after-sale service. Professional online technical support can be provided. Moreover, if there is any problem of the goods, we will help to solve the problem or provide replacement of the goods
6. How about the Warranty?
There are 12 months for the warranty.
While the warranty is not responsible for those broken by violence or updated with other brands.
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